Description:
Job Title: Operations Specialist (Watch Officer), Junior
Department: Operations - Services
Reports To: RavenTek Program Manager
Location: Washington, D.C.
Schedule: Variable shifts within a 24X7 Work-center: 1st shift (6am-2pm)/2nd shift (2pm-10pm)/Overnight (10pm-6am) – Weekend hours may be required depending on shift assignment
Hours: Full-time, 40-hours/week
FLSA Status: Salaried - Exempt
Position Summary
The Operations Specialist/Watch Officer (WO), Jr level provides day-to-day administrative support to the USAID Command Center, related to telephone, correspondence, and document support. They assist Senior and Mid-level watch officers in performing special studies and research analysis to assess the magnitude of security events, to include analysis of initial cause, impact to USAID Mission. The Junior WO corresponds and consults with the intelligence community, Federal law enforcement community, and international organizations with oversight from Senior and Mid-level Watch Officers. They prepare and present findings and recommendations on complex interrelated issues or conflicting goals and objectives to senior watch officers and watch team. This position supports the mission of the United States Agency for International Development (USAID) Bureau for Management (M Bureau) by providing administrative, analytical, and technical support to USAID, M Bureau, and select Operating Units (OU). The performance of this position is key to RavenTek's performance on the USAID Vetting contract, and therefore RavenTek's mission to support the USAID.
Essential Duties and Responsibilities
- Follows the direction and instructions of mid and senior level Watch Officers as well as others as indicated by Activity Manager.
- Assist leadership by maintaining a common operating picture for the Command Center, follow the directives and guidance provided by chain of command, Laws, Regulations, ADS, and SOPs.
- Assists in responding to leadership requests for information, notifications, briefings, shift reports, and monitoring and tracking events.
- Monitors open-source intelligence, news media, and DoS cables.
- Maintains an active control and reporting on all activity logs and requests for information.
- Coordinates requests for information from leadership, employees, and partners organizations.
- Assists in advising USAID leadership on the timing, scale, and scope of the USG COVID-19 response with emphasis on operational planning and emergency implementation.
- Accomplishes critical work related to the conceptualization, design, documentation, and/or management of programs and/or projects that focus on the operational aspects of the task force.
- Evaluates options and develops specific operational plans appropriate to the emergencies impacting USAID operations worldwide, including biological incidents.
- Participates in the management of agency's emergency initiatives through inter-agency response strategies and assist in developing timely program and operations implementation and evaluating the effectiveness of these programs.
- Coordinates with other U.S. Government agencies involved in the COVID-19 and emergency response from operations and policy perspectives.
- Regular communications and interaction with principals in the Department of State (DOS), Office of Personnel Management (OPM), the Center for Disease Control (CDC), and other executive branch agencies.
- Integrates with Programs to identify priorities and direct/re-prioritize support.
- Provides advice and guidance on operational challenges facing an agency having responsibility for crisis response with international scope and impact, such as justifying or settling matters involving a significant program policy in the arena of safety and security, logistics, overseas administration, and continuity of operations.
- Enter actual time worked, once complete, at the end of the day, or no later than 10:00 a.m. the following workday, and submit timesheets at the end of each pay period.
- Complete and submit Monthly Status Reports (MSR) to the Project Manager by COB on the last working day of the month.
- Complete required compliance training as assigned.
- Monitor and respond to RavenTek email a minimum of 3 times per week.
- Other duties as assigned.
Qualifications, Knowledge, and Critical Skills
- Knowledgeable on agency contingency plans and COOP plans.
- Capable of sending Emergency Notifications.
- Must be able to perform in a high stress environment.
- Must have strong research skills.
- Must be able to plan, develop, organize, and conduct special research studies providing comprehensive assessments of broad, exceptionally complex, or highly sensitive issues within the assigned area.
- Capable of developing methods for evaluating the validity, accuracy, and reliability of a broad array and high volume of information, for translation into intelligence relevant to the organization.
- Strong verbal and written communication skills.
- Must be capable of articulating thoughts, ideas, and opposing points of view through all forms of communication with both internal and external government agencies to effectively carry out the duties of this position.
- Must be proficient in crafting all types of correspondence that reach their target audience with clarity and comprehension to include the senior management level.
- Must be skillful in giving briefs, guidance, and methodologies to a diverse audience.
- Must be organized and detail-oriented and will be accountable for high standards of precision in their work product.
- Must demonstrate proactive approaches to problem-solving with strong decision-making capability.
- Must demonstrate a good attitude and be capable of maintaining individual skill sets.
- Position requires motivation and ability to work effectively in a demanding, time-sensitive, and oftentimes charged environment.
- Proficient in utilizing intelligence-related automation to support analytical efforts and product development.
- Must have basic skills using Microsoft and Google Suite Products (Word, Excel, Power-Point) and be able to learn new software as the situation dictates. (Certificates in Google suites is a plus)
Education & Experience
- Bachelor's degree preferred, but not required with extensive knowledge in the Counterterrorism field.
- Must have a minimum of 2 years of experience in military, law enforcement, security, or intelligence operations with US Government agencies at the GS-9 level (or equivalent).
- Geospatial imagery experience is a plus in SCRY, Gotham, and ARCGIS.
Certifications, Licenses
Special Requirements
- Must be a U.S. Citizen
- Must possess and maintain a Secret security clearance (Tier 3)
Work Environment
Employee will be working indoors in an office environment with other people. Potential moderate temperature fluctuations. Typical indoor and computer related noise level, and typical office, paper, and equipment related dust. Exposure to video display terminals occurs on a regular basis.
Physical Demands
Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear; see to read printed materials and computer screens; mobility to work in a typical office setting. Must be able to effectively communicate with others verbally and in writing. Must have the ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds. Regular and predictable attendance is essential.
ADA: RavenTek will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
EEO/AA: RavenTek does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services and is an equal access/equal opportunity/affirmative action employer.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification. This job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Requirements:
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