Landside Service Agent II - Denver International Airport, Denver, Colorado

Created 06/11/2021
Reference 434050
Job type Full Time
Country United States
State Colorado
City Denver
About Our Job

Denver International Airport (DEN) is the third-busiest airport in the United States and one of the top ten busiest airports in the world. DEN is the primary economic engine for the state of Colorado, generating more than $33 billion for the region annually. DEN is the largest and newest commercial airport in the United States and consists of 15 million square feet of built environment.

Denver International Airport (DEN) is hiring a strong customer service and compliance oriented individual to join our Transportation Team as a Landside Service Agent II.

Our group of Landside Service Agent II's are effectively the public face of the Transportation team. They work inside the main terminal at times assisting customers, patrol outside the main terminal including on the curb, and in the commercial vehicle holding lot. The scenery changes regularly as they rotate positions during their workday. We provide appropriate DEN gear to our Landside Service Agents as they primarily work outdoors in all weather conditions. Landside Service Agents provide information to the traveling public and work directly with various commercial ground transportation operators. Additionally, they monitor contract compliance for designated service providers. As a team, we work to address compliance issues, and issue citations when necessary. Landside Service Agents help to ensure the safe and efficient flow of the traveling public and access for authorized airport ground transportation operators.

Additionally, as a Landside Service Agent you can expect to:
  • Monitor contract compliance of commercial ground transportation operators ensuring contractual terms of service are fulfilled.
  • Patrol airport areas and passenger arrival and departure areas.
  • Assist passengers in securing ground transportation services.
  • Inspect condition of facilities and construction areas.
  • Ensure the safe and efficient movement of passengers and other airport users.
  • Respond to traffic problems, accidents, security incidents and emergencies within the airport and the ground transportation areas.
  • Inform, educate and enforce airport rules and regulations

About You

Our Ideal Candidate will have:
  • Knowledge of the ground transportation and parking industry.
  • At least one year of experience in a regulated environment or Aviation setting.
  • Basic computer, writing and documentation skills.
  • Exceptional customer service and flexibility.

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:
  • Education: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
  • Experience: Three years experience performing contract monitoring, inspection, or customer service work requiring the effective interpretation and explanation of rules, codes, regulations, and procedures.
  • Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
  • Licensure/Certification: Requires a valid Driver's License at the time of application. This classification is required to obtain a Special Police Officer certification from the Manager of Safety's Office. This certification is required in accordance with the City Charter and the Denver Revised Municipal Code. Failure to obtain the certification will result in withdrawal of the offer of the position or end probation status. Licenses and certifications must be kept current as a condition of employment.

FBI Background Check: FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment. By position, a pre-employment physical/drug test may be required.

Snow / Emergency Duties: Denver International Airport is a 24/7/365 team operation. If weather conditions warrant or an emergency crisis occurs, all DEN employees can be required to work extended hours and/or shifts.
About Everything Else

Job Profile
CN1942 Landside Service Agent II
To view the full job profile including position specifications, physical demands, and probationary period, click here.

Position Type

Position Salary Range
$20.07 - $30.11

Starting Pay
Based on Education and Experience

Denver International Airport

Assessment Requirement
Customer Service Agent: Compliance

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

For information about right to work, click here for English or here for Spanish.
Employer City and County of Denver

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