Under limited supervision, the Assistant Public Transportation General Manager assists the Public Transportation General Manager in supervising the operations of Island Transit for the City of Galveston. The Assistant Public Transportation General Manager is responsible for the day-to-day operations of the facility, equipment and safety of personnel and passengers.
Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. Factors such as regular attendance at the job are not routinely listed in job descriptions, but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:
KNOWLEDGE AND SKILLS:
- Supervises staff; plans, prioritizes and assigns tasks and projects; monitors work; develops staff skills and evaluates performance; provides technical guidance, assistance and training; meets regularly with staff to discuss and resolve workload and technical issues; develops work plans and assures required deadlines are met; reviews and verifies the accuracy and efficiency of work activities.
- Provides planning and direction for the daily operations of Island Transit.
- Coordinates the dispatching, in-service monitoring and turn-in activities and documentation for daily operations for Island Transit.
- Responsible for the daily staffing levels for Dispatchers, Operations and assists in evaluating trips/routes for effectiveness and efficiency.
- Reviews, evaluates and assist in the development of operating policies and procedures manuals for operational adherence and compliance to state and federal guidelines.
- Performs data analysis of monthly/quarterly reports in evaluating operational effectiveness of all transit operations. Reporting would include on-time performance, revenue/cost data, customer complaint data, and other operations related data.
- Assist in the preparation of solicitations, RFP’s, purchases orders, financial reports and state and federal government documents, i.e. PTN -128, NTD Reports, Safety and Security Reports and preparation for any FTA/TxDOT sponsored audit.
- Assist in the preparation of departmental budget and all financial records and purchases. Assist in the Public Transportation General Manager to ensure grant management policies and procedures are compliant with state and federal guidelines.
- Prepares various activity reports for distribution to designated entities.
- Responds to daily service interruptions, including weather, medical emergencies, irate passengers or mechanical issues.
- Receives and cancels demand response appointments.
- Conducts investigations; prepares accident reports as necessary.
- Responds to and resolves customer complaints and/or concerns; prepares proper documentation.
- Drops vehicle vaults; counts daily revenue.
- Maintains evacuation readiness procedures.
- Calculates ridership.
- Assists in preparing staff payroll.
- Fills in for absent staff as necessary.
- Attends various meetings; provides information as requested.
- Supports the relationship between the City of Galveston and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; maintains confidentiality of work-related issues and City information; performs other duties as required or assigned.
- Employees may at any time be required to work in order to provide for the safety and well-being of the general public, including the delivery and restoration of vital services, in the event of an emergency.
- City organization, operations, policies, and procedures.
- Principles and practices of fleet management.
- System safety and security operations.
- Accident investigation methods and techniques.
- TCEQ procedures.
- Principles and practices of administrative management.
- Principles and practices of effective employee supervision.
- State and federal regulations regarding transit operations.
- Principles and practices of customer service.
- Texas local government codes.
- Business and personal computers, and spreadsheet software applications.
- Managing situations requiring diplomacy, fairness, firmness and sound judgment.
- Building effective work teams and providing efficient customer service.
- Supervising staff; delegating tasks and authority and providing coaching to improve staff performance.
- Understanding and applying City policies and procedures, and applicable federal and state regulations.
- Explaining City policies and procedures.
- Operating passenger buses and vans.
- Establishing and maintaining cooperative working relationships with all levels within the City.
- Communicating effectively verbally and in writing.
High School diploma or equivalent; AND five years’ experience in mass transit operations, to include ADA Paratransit, Safety & Security, and Fixed Route Service; OR
an equivalent combination of education and experience.
LICENSE AND CERTIFICATION:
PHYSICAL DEMANDS AND WORKING ENVIRONMENT:
- Possession of a valid Texas Class B Commercial Driver’s License.
- Passenger Service and Safety (PASS) certification.
- Accident Investigation certification.
Work is performed primarily in a standard office environment with some exposure to an outdoor environment. May have some exposure to extreme weather conditions and dangerous machinery. May be required to lift and carry items weighing up to 50 pounds.
Closing Date/Time: December 31, 2021 at 11:59 PM CST