Senior Business Analyst - Remote Work Option, New York, NY

Created 11/25/2021
Reference 1133186
Job type Full Time
State NY
City New York
The Senior Business Analyst facilitates business process improvement by methodical investigation, analysis, review and documentation of functional business specifications. The incumbent supports reporting functionality (report design and data structure) for various reporting needs. He/she is considered the subject matter expert for Member Service related analytical, complex, and high profile projects. The Senior Business Analyst is responsible for Contact Center application systems and analytics geared toward enhancing Member Service operation efficiency, quality, and effectiveness. The Senior Business Analyst is responsible for all interdepartmental collaborations (with Program Managers, IT/IS, etc.) focusing strongly on mapping out current and future processes, defining business objectives and requirements for each project and ensuring that all project deliverables are implemented. The Senior Business Analyst provides ad hoc analysis and assistance on retaining Members, increasing customer satisfaction and enhancing customer relations. The Senior Business Analyst is responsible for coordinating testing with team leads, working directly with the management teams to make project decisions ensuring deliverables are communicated to the project team.

Duties and Responsibilities Include:
  • Research, analyze and interpret a wide variety of data and provide assistance to Business and Operation Analysts in the development of indicators, measures, and management reporting.
  • Create reports and data extracts against database using MS Access, SAS, Qlikview, Crystal Reports, and MS Excel.
  • Develop an in-depth understanding of data relationships with time constraints.
  • Create ad hoc reports for upper level management.
  • Lead analysts on Business System supports. Represent Member Services in Reliability meetings.
  • Lead analysts in Call Center systems and Member Portal development.
  • Lead workforce management related activities. Prepare / present regular / timely staffing forecast.
  • Promote Workforce Management as a concept. Report key performance metrics related to the call center.
  • Lead and work with the development team on custom application or key business systems development.

Minimum Qualifications:

  • Bachelor's degree from an accredited institution or equivalent working experience

Preferred Qualifications:

  • Demonstrated ability to exercise good judgment and work with independence and initiative as well as strong problem solving ability

  • Excellent written and oral communication and interpersonal skills
  • Ability to work independently as well as leading in a team environment
  • Capability of multi-tasking including strong organizational and time management skills
  • Ability and willingness to handle increasing workload and responsibility
  • Strong ability to adapt to and apply the latest technology

  • Experience with MHS and/or MACESS systems
  • Demonstrated ability to work within regulatory and compliance guidelines
  • Research and analytical experience in examining problems and participation in implementing innovative solutions
  • Work experience with access to confidential information and other data types
  • Experience with in-depth manipulation of data to assist with root-causing, trending and summarization of projects presented to various level audiences

  • Proficiency in either SQL, or SAS Enterprise Guide process flow programming
  • Proficiency in Excel analytics and reporting functionality (pivot tables, graphs, v-lookup, etc.)
  • Experience with VBA macro programming

Compliance & Regulatory Responsibilities: See Above

License/Certification: N/A

Please note: Since we care so greatly about our employees' and members' wellbeing, Healthfirst is moving to an environment where our employees are fully vaccinated against COVID-19. As a prospective new team member, you must be fully vaccinated with a CDC/FDA approved COVID-19 shot(s) to work in our offices. If you are selected to interview for this role, we will explain our vaccination policy in further detail and ensure you are comfortable moving forward with this company policy.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

If you have a disability under the Americans with Disability Act or a similar law and want a reasonable accommodation to assist with your job search or application for employment, please contact us by sending an email to or calling 212-519-1798 . In your email please include a description of the accommodation you are requesting and a description of the position for which you are applying. Only reasonable accommodation requests related to applying for a position within Healthfirst Management Services will be reviewed at the e-mail address and phone number supplied. Thank you for considering a career with Healthfirst Management Services.

EEO Law Poster and Supplement

All hiring and recruitment at Healthfirst is transacted with a valid "" email address only or from a recruitment firm representing our Company. Any recruitment firm representing Healthfirst will readily provide you with the name and contact information of the recruiting professional representing the opportunity you are inquiring about. If you receive a communication from a sender whose domain is not, or not one of our recruitment partners, please be aware that those communications are not coming from or authorized by Healthfirst. Healthfirst will never ask you for money during the recruitment or onboarding process.
Employer Healthfirst Inc.

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