PRIMARY PURPOSE
Provide personalized banking services ensuring the highest level of quality service is provided to current and prospective customers. Responsible for a variety of duties relating to the opening and processing of new accounts; establishing and maintaining customer relationships; assess customer needs and effectively sell appropriate bank products and services. Other responsibilities include the accurate processing of routine financial transactions for banking customers, preparing and maintaining various reports, records and files while ensuring operational integrity and if currently registered with NMLS# accepting loan applications & closing loans.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Foster a relationship banking environment by successfully assessing customer needs and recommending/advising appropriate bank products and services.
- Opening new accounts business and personal and performing maintenance on existing accounts as requested, following established Bank policies and procedures.
- Provide personalized banking services to current and prospective customers, consistently seeking to expand customer satisfaction and retention and provide the highest-level quality customer service.
- Facilitate customer satisfaction and retention by successfully researching and resolving customer issues and inquiries.
- Perform teller duties, including advanced and complex transactions, handling special requests, and investigating discrepancies in accordance with Bank policies and procedures.
- Ensure minimum proving differences and controllable losses. Escalate matters requiring further attention.
- Adhere to privacy and confidentiality policies when assisting customers in obtaining any account information.
- If currently registered with NMLS# assist prospective borrowers if; act as main point of contact for customers with the completion of loan applications and closing loans.
- Appropriately order and maintain vault cash. Prove vault cash daily. Assist with Armored Truck service ensuring standard operating and security procedures. Prepare cash in and out shipments.
- Prove daily journal transactions.
- Initiate and confirm wire transfers within policy guidelines.
- Reconcile ATM daily and assure proper equipment operation.
- Ensure all duties and responsibilities are performed in accordance with established Bank procedures and regulations.
- Available to travel within the branch network as needed to ensure adequate branch coverage.
- Reconcile coin daily, ability to change coin bags, maintain cleanliness to ensure proper equipment operation.
- Daily use of Cash Recycler to include maintenance as needed and proof as designated.
- Other duties assigned by Retail Bank management.
JOB REQUIREMENTS
- Exceptional inter-personal and customer service skills.
- Excellent communication skills – verbal, written, listening.
- Strong basic math skills.
- Working knowledge of banking software and/or ability to be trained and quickly learn.
- Working knowledge of bank products and services and/or ability to be trained and quickly learn.
EDUCATION & EXPERIENCE
- High School Diploma or equivalent.
- 2-3 years experience in a direct customer service capacity, preferably in a banking environment.
- Prior experience in sales capacity preferred.
- Prior teller experience preferred.
WORKING CONDITIONS/PHYSICAL REQUIREMENTS
Working conditions are those of an “open” office environment, which can require the ability to manage some stress such as noise level from customers, employees, and general office equipment, etc. Daily use of wrists, hands, and fingers: to use computer, telephone, fax, copier, and general office equipment. Ability to hear and speak clearly for gathering simple to complex information from both customers and co-workers. Sitting for extended periods of time (up to 8 hours), standing and walking up to 15% of work time.
Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of all duties, responsibilities, and qualifications required of employees in this job. Reasonable accommodation may be made to qualified, disabled individuals for the performance of essential duties and responsibilities.
