| Created | 04/23/2024 |
| Reference | 11450732 |
| Job type | Full Time |
| Country | United States |
| State | Minnesota |
| City | St. Paul |
| Zip | 55102 |
| Salary | Competitive |
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When
all employees are embraced, respected and heard, we will build a collaborative, equitable, inclusive and anti-racist culture where everyone thrives.
Working Title: Continuous Quality Improvement (CQI) Coordinator Job Class: Human Services Program Representative 2 Agency: Human Services Dept
The Department of Human Services is unable to provide sponsorship for work visas. Applicants must be eligible to work in the United States at the start of employment. Make a difference in the lives of Minnesotans. The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota. Job Summary This position has a flexible work arrangement that may allow for Telework or a mixture of working in our office and Telework * The Background Studies Division (BGS) is seeking a highly skilled Continuous Quality Improvement Coordinator (CQI) to plan, design, develop, implement, and evaluate continuous quality improvement strategies and other process improvement efforts bringing expertise to a new Compliance and Quality Management (CQM) area within BGS. This position is responsible for administering continuous quality improvement (CQI) methods, principles, techniques, and practices for all facets of DHS' statewide background study system. The incumbent will work independently and within a team environment to ensure quality standards and adherence with all state and federal laws, rules, regulations, policies, and compliance requirements. This position will use metrics and other data to contribute to evaluations and reporting efforts. Responsibilities include: • Collaborate with key teams and partners to build a culture of continuous improvement • Persistently nurture an action-based culture of continuous improvement to improve KPI's in the areas of customer-providers, individual end-users, quality, and compliance. • Oversee progress of improvement efforts and provide CQI training/education enabling a CQI culture & demeanor • Facilitate the development of BGS' CQI roadmap and future state for BGS business areas that enables a robust productivity pipeline • Lead/work with functional teams to streamline processes, improve service delivery, enable growth, and drive efficiencies • Drive results by providing quality standards and greater transparency into the core of BGS' systems and operations areas • Validate assumptions and assertions using data and mentor others to make data driven decision • Create efficiencies through innovative solutions Qualifications Minimum Qualifications Three (3) years professional experience in designing, planning, implementing, monitoring, and evaluating continuous improvement programs or process improvement for operations functions and/or business processes. Experience must demonstrate the following: • Expertise in Continuous Quality Improvement (CQI) or Process Improvement methods, principles, techniques, and practices. • Ability to establish and maintain good working relationships with other state employees and the public. • Proficiency in using computers/software applications, including collaborative platforms such as SharePoint, WebEx; and Microsoft applications: Word, Excel, Outlook, PowerPoint, and Access • Demonstrated skills in planning, coordinating, implementing, and evaluating high visibility projects. • Interpret state and federal laws, rules, regulations, and compliance requirements. Preferred Qualifications • Lean Six Sigma Certification • Project Management Professional (PMP) certification • Criminal Justice Information System (CJIS) Security Awareness certification • Strong written and oral communication including the delivery of presentations to the public • Ability to perform statistical, quantitative, and qualitative analysis • Ability to remain organized, multi-task and communicate progress for ongoing projects • Variety of experiences working effectively with others from different backgrounds and cultures Additional Requirements To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held. REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment. Criminal Justice Information System (CJIS) Security Awareness Training/Certification must be successfully completed/attained within 6-months of hire. Application Details How to Apply Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers . If you have questions about the position, contact Dawn Davis at dawn.davis@state.mn.us . To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Kelly Ellich at kelly.ellich@state.mn.us . If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services' ADA Coordinator at 651-431-4945 or DHS_ADA@state.mn.us for assistance. About Human Services Dept WE MAKE A DIFFERENCE! The Minnesota Department of Human Services impacts the lives of 1.7 million people every year, helping them meet their basic needs so they can achieve their highest potential. Why Work for Us Diverse Workforce We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota. A recent engagement survey of State of Minnesota employees found:
Comprehensive Benefits Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:
Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota. AN EQUAL OPPORTUNITY EMPLOYER Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply. We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed. |
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| Employer | Department of Human Services - Direct Care and Treatment |
