Lutheran Social Services of the South, Inc. dba Upbring
Equal Employment Opportunity/M/F/disability/protected veteran status.
Program Trainer
US-TX-McAllen
Job ID: 2024-6114
Type: Regular Full-Time
# of Openings: 1
Category: Refugee Resettlement Shelters
Upbring
Overview
About Upbring
At Upbring, we are servants on a mission to break the cycle of child abuse. We are warriors, brave as the thousands of Texas Children and families we serve. We stand up for those who can’t speak for themselves. We are a family who values innovation, empathy, patience, understanding and trustworthiness.
About our Children's Shelters
Many children begin life in the face of serious challenges. Instead of playing pretend and imagining grand adventures, unaccompanied children face perilous conditions alone as they travel to unfamiliar countries, leaving home and loved ones behind to escape war and violence. Our children’s centers, operated through a grant from the Office of Refugee and Resettlement (ORR), provide safety, stability and wraparound services. We help children grow into adults who have received love and kindness, instead of only violence and chaos.
What You'll Do
The Program Trainer is responsible for the coordination, facilitation, and evaluation of program training in accordance with Agency, state licensing standards, CARF accreditation policies, funding requirements, and other federal, state, and local regulatory requirements. The Program Trainer is responsible for providing new employee pre-service orientation training and annually mandated trainings. The Program Trainer educates, trains, and advises on policies/procedures; Bridging Refugee Youth and Children's Services (BRYCS); Prevention of Sexual Abuse (PSA); Pre-Service; Emergency Behavior Intervention, CPR & First Aide, and develops monthly program curriculum to remain compliant with annual ORR and state licensing training standards and requirements for all staff.
Our Upbring staff members are servant-leaders in the pursuit of breaking the cycle of child abuse and empowering others to do the same through example while embodying our core values: We are Warriors. We are Servants. We are Family.
All Upbring Children's Shelters employees must comply with ORR's vaccination mandate.
All staff must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children (UC). Medical and Religious exemptions may be requested after an offer of employment is accepted.
Responsibilities
We Are Warriors | We Set the Standards for Child Welfare
Bilingual ORR Program Trainer Work Standards
- Facilitate instructional training for new and existing employees on subjects/topics including but not limited to Crisis Intervention/Management, De-escalation, Safety and Emergency education, Behavior Management, Milieu Management, and other trainings required to meet licensing standards and funding requirements
- Conduct ongoing dorm/cottage observations to monitor how employees are applying skills; identify safety issues and training needs and develop performance improvement plans to address and correct observed training needs
- Attend staff meetings to provide updated training needs, reinforce previous training, or training debriefings
- Develop and facilitate training as needed in alignment with program needs and Agency mission, vision, and core values
- Stay current with state licensing standards (General Residential Operations Minimum Standards), Federal standards(Office of Refugee and Resettlement) and program procedures
- Refer to governing policies and procedures as needed for the development of training curriculum
- Work evenings, weekends, and holidays as needed or requested by supervisor by Lead Trainer and/or Director of Training based program and training needs.
- Other duties and projects as assigned
Communication
- Maintain employee training matrix and employee training documentation of certificates of completion for attended trainings; always maintain employee training file current in accordance with licensing, CARF, and ORR requirements; partner with and use People Operations as a resource to assist with issues as observed through training facilitation
- Utilize Upbring’s training calendar including Aspire Learning Academy courses, and required ORR courses that provides staff with numerous opportunities for development including evening and overnight shifts
We Are Servants| We Help Others
Teamwork
- Work in collaboration with program leadership, management, and People Operations to facilitate new staff pre-service and department onboarding; provide follow-up with new employees and leadership per an established touch-point schedule (i.e., 30, 60, 90 days from date of hire)
- Work closely with program leadership and management to develop training to meet staff and UC needs
- Provide one-on-one guidance to employees needing additional training on how to effectively interact with unaccompanied children (UC), handle a crisis, or how to de-escalate a situation
- Meet with Lead Trainer and/or Director of Training on a regular basis, as well as provide weekly updates on program training needs; schedules; and compliance matters
- Travel to assigned programs (to assist with trainings)
- Develop and maintain strong working relationships and partnerships with program leadership, management, and staff to ensure UC needs and program goals and objectives are being met
We Are Family | We Are Passionate & Compassionate
Building Relationships
- Reassure staff and UC of professional commitment to maintaining a healthy environment that is safe and contributes to the well-being and to the safety of the program
- Work closely with program leadership teams to ensure licensing, CARF, ORR standards and Agency policies and practices are managed and administered properly and efficiently and support needs of the UCs and the program
- Work as a team player and exhibit professional behavior and a positive attitude with both internal and external clients that reflects positively on the Agency and is consistent with Agency policies and practices
- Actively participate in exhibiting cultural awareness and sensitivity when interacting with UCs, staff, and the community
- Implement/coordinate facility awareness and prevention education
- Develop, administer, and evaluate pre-and-post-assessment to validate competencies and ensure learning occurred
- Assess employee skill set and knowledge through observations and during trainings; develop and communicate a plan to increase skills and knowledge; communicate skill set and knowledge deficiencies with leadership and develop a plan of action to address observed deficiencies
Qualifications
Bilingual ORR Program Trainer Minimum Qualifications
- Bachelor’s degree in Training and Development, Organizational Development, Social Work, Counseling, Psychology, or closely related field
- 6 months relevant training experience
- Bilingual in Spanish and English (based on service population and service area)
- Current CPR/First Aide and Emergency Behavioral Intervention technique certification/credentials as a Program Trainer, or ability to obtain within 90-days of employment
- Ability to motivate learners to take an active role in their learning
- Ability to use sound judgement and always maintain confidentially
- Strong verbal communication and presentation skills with the ability to positively convey information
- Ability to adapt training techniques and adult learning theory to various groups (different learning styles)
- Demonstrate ability to evaluate training effectiveness
- Demonstrate ability to gather and analyze information and translate into empirical data (metrics, structured reporting, data driven analysis); ability to create scorecard and dashboards with relevant information to influence strategic planning, decision making, and meet department and Agency goals and objectives
- Strong time management and organizational skills with the ability to manage competing priorities, and meet deadlines
- Strong interpersonal and people skills with the ability to work independently, within a team environment and with a diverse group of people
- Proficient with Microsoft Word, Excel, Power Point and Outlook
Bilingual ORR Program Trainer Preferred Qualifications
- Master’s degree in Instructional Design, Training and Development, Organizational Development or Social Work, or closely related field
- 1 year training experience
- Previous ORR Shelter Experience Highly Preferred
Career Progression
- This position is eligible for promotion/transfer. If an appropriate position is available, the employee must meet minimum qualifications, including the promotion/transfer eligibility guidelines.
Physical Demands & Work Conditions
- This position requires sitting and looking and using a computer for long periods of time as well as standing and speaking to groups for long periods
- Position may work in a child facility and have exposure to children
- Lift, push, pull, move up to 50 lbs.
The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.
Diversity. Equity. Inclusion. Belonging
We are a diverse and inclusive Organization that recognizes our strength is in the efforts of our selfless warriors. Honoring and recognizing the value and dignity of all individuals is the cornerstone of our agency. The more diverse the individuals, thought processes and lived experiences, the greater the opportunity is to combine unique perspectives to make a greater impact. Our trust, respect, and appreciation for one another is demonstrated through our communication, celebration of progress and relentless effort to be at our best TO FULLFILL OUR MISSION OF BREAKING THE CYCLE OF CHILD ABUSE.
Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, gender expression, gender identity, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status.
PI239960786
