Referral Coordinator, Memphis, Tennessee

The Referral Coordinator will answer and respond to calls coming into the Clinic on the appointment line and manage referrals from patients and doctors/referring offices. This includes coordinating referral appointments, sending reminders, maintaining patient records and confidentiality, managing multiple schedules, and ensuring that patient information is complete and up to date.

Our employees are our best asset, and that is why we offer an excellent benefit package for full-time employees. We want you to have the resources you need to take care of your family, grow your career, and invest in your future. We offer Medical, Dental and Vision options through BCBS of TN, a Health Savings Plan (HSA) with a dollar-for-dollar company match, company paid life and disability insurance, and a 401K with a 3% match and 10% profit sharing contribution. Not to mention Paid Time Off (PTO) accrues based on hours worked per week and holidays are paid in addition to PTO.

We are searching for a candidate who:

• is able to communicate effectively, both oral and written, with excellent listening skills and the ability to speak clearly
• is self-motivated and has good time management with the ability to manage workflow and prioritize demands
• has excellent interpersonal skills and can manage difficult or emotional patient situations
• will provide excellent customer service while maintaining a high level of confidentiality and discretion

This position requires a high school diploma or equivalent and one (1) year experience in the healthcare field, as well as heavy telephone usage and strong customer service experience/focus. Familiarity with healthcare privacy laws is preferred, and bilingual in Spanish is a plus.

The candidate must be proficient in Microsoft Outlook, Internet software, electronic medical records and practice management software. Organizational skills with attention to detail is required.

Equal Opportunity Employer/Veterans/Disabled

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PI239958870