Created | 04/30/2024 |
Reference | 240182743 |
Country | United States |
State | Mississippi |
City | Southaven |
Zip | 38671 |
Salary | - |
Job Description
Classification: Non-Exempt Reports to: Bank Manager or Assistant Bank Manager
Summary/Objective The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branch's success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast paced, process driven team environment. The CSR Supervisor helps create, develop and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Supervisory Responsibility This position is responsible for the direct supervision of Customer Service Representatives.
Work Environment This job operates in a professional retail branch. This role routinely uses standard office equipment such as computers, phones, photocopiers, teller validators and scanners.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This position requires manual dexterity including the ability to lift files, open filing cabinets, and lift coins or currency up to 40 pounds. This position requires maneuvering around the branch, bending, and stooping as necessary. Specific vision abilities required include close vision and ability to adjust focus.
Position Type/Expected Hours of Work
Travel
Required Education and Experience
Preferred Education and Experience
AAP/EEO Statement
Other Duties PI240182743 |
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Employer | Citizens National Bank |