Inside Sales, Irvine, California

ITT’s Cannon, Veam and Micro-Mode brands are world leaders in the design and manufacture of highly engineered harsh-environment connector and interconnect solutions. We operate on a global basis serving customers in the aerospace and defense, medical, transportation and industrial end markets.

From the invention of rack-and-panel and D-subminiature to the latest fiber-optic, composite and miniaturized connectors, our brands have been synonymous with innovation, reliability and quality for 100 years. Today, we continue to innovate on behalf of thousands of customers worldwide - because amazing things happen when great things connect.

Position Summary - The purpose of this position is to provide daily support to our customers and partner with our sales team to support account growth plans. This includes support in many areas such as managing quotations, contract review and purchase order management, providing order status and responding to expedite requests. Success requires collaboration with customers and internal support functions such as sales, product management, pricing and operations.

• Maintain existing and support new business growth at assigned accounts
• Timely response to customer requests including RFQs, technical requests, order status and expedites
• Collaborate with internal team to deliver premier customer service
• Analyze customer performance and analytics to maximize selling opportunities
• Initiate and support response to technical support inquiries
• Build influential relationships with assigned customers

• General knowledge of manufacturing environment.
• Associate’s Degree or 5+ years of experience in Customer Service
• Ability to travel as required to support distributors, 10% estimated
• Experience supporting the Aerospace and Defense customer requirements
• Interconnect experience and knowledge preferred
• Self-starter with strong account management and business development skills
• Ability to analyze data to prioritize actions
• Critical thinking skills to analyze information and drive problem resolution
• Demonstrated ability to use data and analytics to develop and drive actions
• Highly organized with the ability to manage multiple projects and deliverables
• Prior experience with SAP
• Strong oral and written communication skills
• Servant leader with strong team cooperation and support

Location: Flexible, preferred location is the Irvine, CA office

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