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Job Title:

Coordinator of Student Success

Department:

Student Success

College/Division:

General University

Primary Job Posting Location:

Macon, GA 31207

Additional Job Posting Locations:

(Other locations that this position could be based)

Job Details:

The Office of Student Success is looking for a Coordinator to join their team and use their talents to support Mercer's students.

Responsibilities:

Serves as a primary point of contact to current students for the Office of Student Success including outbound communication and first response to inbound queries. Proactively contact residential undergraduate students based on profiles via email, text, and phone to assist students to resolve holds, register for classes, and connect to resources based on progress reports. Provides program and event support for all Student Success initiatives to promote student retention. Provides administrative support to Office for Student Success and serves as building steward for Stembridge Center for Student Success. Duties range from general administrative support activities to tasks that require exercising judgment in resolving task-specific problems within established University rules and guidelines. Assist answering incoming calls, customer service, welcome/greet students and other building visitors upon arrival, prepare/process documentation for accounts payable. Provides assistance to Enrollment Management staff; to include direct support to AVPs and Directors. Work independently with only general supervision. Report to the Assistant Vice President of Enrollment Management- Residential Undergraduate and work under her direction.

Qualifications:

Four years of administrative office support experience, to include customer service experience, is required. In lieu of experience, and equivalent combination of both education and experience will be considered. Candidates must be able to utilize Microsoft Office (Word, Excel, Outlook, Teams) proficiently.

Knowledge/Skills/Abilities:

• Must have exceptional organizational skills, with the ability to prioritize.

• Must have an extensive knowledge and command of business English and communicate effectively and professionally, both verbally and as well in writing.

• Must possess ability to interact with individuals through conversation in a professional manner, both in person and on the telephone.

• Self-motivated, ability to work independently and with others.

• Ability to navigate between buildings on campus to pick-up and deliver items to support Enrollment Management events, programs, and work processes.

Background Check Contingencies:

- Criminal History
- Credit Check

Required Document Attachments:

- Resume
- Cover letter
- List of three professional references with contact information

Scheduled Weekly Hours:

40

Job Family:

Staff Clerical Non-exempt

EEO Statement:

AA/EEO/Veteran/Disability

Mercer University recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives, and backgrounds.

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